Let’s suppose that I want to cash a check during my lunch break. I visit my bank. I find two tellers available. I have never seen either teller before. I must choose to take my business to one or the other. I want a pleasant and quick exchange. How shall I make my choice?
Although few people might think of it this way, I am hiring a teller. In this case, the term of employment will be very short. I will employ the teller for just a minute or two. It is not practical or worth anyone’s while to collect resumes or conduct interviews. I must make a choice but I must make a choice quickly. I have only a little information to guide me. However, other tellers and people who work in similar roles have served me in the past. Those experiences have taught me something. Maybe one teller’s posture, facial expression, grooming or dress suggests alertness, energy, competence, or friendliness?
Is it wrong to judge someone in this way? I know that my instincts will often be wrong. Maybe I should just toss a coin?
Or maybe I should select a teller knowing that my reasons are superficial? I can give the teller whom I reject today an opportunity to serve me on my next visit. As I move toward one teller , I am not telling myself that the other one is a bad person. I not even saying that unsuccessful bidder for my business is a bad teller, but only that I think that on this particular day and for this particular transaction, I might do just a little better with the teller whom I have chosen.